FAQS

How will we communicate?

You will communicate with Sal through agreed channels, whether that is e-mail/whatsapp/phone etc. and within reasonable working 9 – 5 hours.

How many posts will I get, and which platforms will you use?

The number of individual promotional posts depends on the package you choose. We'll share your event across the most suitable Humble Collective social media channels, selecting the format and platforms that best fit your event and audience.

When will my posts go out?

Our marketing team will schedule posts around our existing content calendar and your event date, making sure there's a sensible spread of promotion.

How far in advance do I need to book marketing support?

Ideally, we'd like at least 4 weeks' notice to give us enough time to plan, create and schedule your promotion. The earlier you get in touch, the more flexibility we'll have. All content must be supplied by the agreed deadlines.

Do I need to provide photos, videos and wording?

Yes, you'll need to provide your event details, description and any relevant images or video footage required for your package. We'll let you know exactly what's needed. We're happy to help polish your wording, but extensive copywriting and content creation can be arranged separately.

Will you design my event graphic? Can I request changes?

Graphic design is included in selected packages. We'll create an initial design using the information and images you provide, tailored to suit our promotional platforms. One initial design is included, with reasonable feedback welcome. Major redesigns, alternative concepts or repeated changes may incur an additional charge.

Do you film the reel or do I supply the footage?

Reels included in the relevant packages are created using video footage supplied by you. Filming isn't included, but we can arrange additional videography and editing with Cherry as an optional extra, subject to availability.

Does my event appear every week or just once?

Newsletter promotion depends on the package you've chosen. Inclusions are scheduled within our regular newsletter calendar, and we'll confirm what's included when you book.

Is this a dedicated email about my event or inclusion in a group email?

Standalone email promotion means a dedicated email focused on your event, rather than a listing within our regular newsletter. The timing will be agreed with our marketing team.

Which Facebook groups will you post in? Can you guarantee approval?

We'll look at relevant local Facebook groups and other suitable community pages where your event may reach the right audience. Each group has its own rules and approval process, so publication is dependent on the individual group administrators.

Does this mean just one initial Whatsapp announcement?

WhatsApp promotion included in the Free package is one initial announcement in our hirers' WhatsApp group. It isn't an ongoing series of posts or reminders.

Does the fee include the actual advertising budget?

The package covers the design of your paid advert. Any advertising spend, platform fees or ongoing campaign management are separate costs. We'll always agree any additional budget with you before proceeding

Where will my poster be displayed and for how long?

In-studio poster placement depends on the package you've chosen and the display space available at the time. We'll find a suitable spot where possible, although posters may be moved or rotated to accommodate other events and keep our spaces fresh.

Can you guarantee a certain number of bookings or views?

Our packages are designed to help raise awareness, increase visibility and connect your event with our community. The response to each event will vary, but we'll make the most of the promotional opportunities included in your chosen package.

What happens if I change my date, price, title or event details?

Please let us know as soon as possible so we can update any promotional material that hasn't yet been published. Changes may require additional design or editing work, which we'll discuss with you if needed.

Can I get a refund if my event doesn't go ahead?

If you cancel or postpone your event, marketing fees already paid aren't automatically refundable or transferable. Once promotional work has started, package fees are non-refundable.

Can I upgrade my package partway through promotion?

Absolutely, you can ask to upgrade to a higher package, subject to availability and enough time remaining before your event. Any additional cost will be confirmed before we proceed.

What happens if you're busy, away or unable to deliver a particular element?

All promotional activity is planned around our in-house team's availability and existing commitments. If something unexpected means we can't deliver an agreed element, we'll discuss a suitable alternative or adjustment with you.